Frequently Asked Questions! Have Questions? We’ve Got Answers!
Find quick answers to the most commonly asked questions about orders, shipping, returns, payments, and more. We're here to make your shopping experience smooth and hassle-free.
General Questions
What is AurenzaPrime?
AurenzaPrime is a small, family-run online store offering innovative, problem-solving products at affordable prices, delivering to every corner of India.
Are your products authentic and of good quality?
Yes, we handpick and quality-check each product to ensure you receive only the best at unbeatable prices.
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Do I need an account to shop?
No, you can shop as a guest. However, creating an account allows you to track orders and view past purchases easily.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 1 hour of placement. Please contact us as soon as possible for assistance.
Shipping & Delivery
Do you ship all over India?
Yes, we deliver across India, including remote and rural areas.
How long does shipping take?
Orders are usually processed within 24–48 hours. Delivery takes 4–8 business days depending on your location.
How much does shipping cost?
We offer free shipping on orders above ₹500. For orders below ₹500, a nominal shipping fee applies at checkout.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email or SMS. Use it to monitor your package on our Track Order page.
What if my order is delayed?
While we strive for timely delivery, unforeseen delays may occur. You’ll be notified and updated throughout the process.
Payment
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD).
Is COD available for all orders?
Yes, COD is available for all eligible orders and may include a call verification before shipping.
Is it safe to shop and pay on your website?
Absolutely! We use industry-standard SSL encryption to ensure your transactions are 100% secure.
Returns & Refunds
What is your return policy?
We offer a 7-day return policy for damaged, defective, or incorrect items. An unboxing video is required for validation.
How do I initiate a return?
Contact our support team with your order ID and unboxing video. We’ll guide you through the return process.
When will I receive my refund?
Refunds are processed within 5–7 working days after we receive and inspect the returned item.